Return & Refund Policy

We aim to deliver high-quality artificial jewellery. Please read our policy carefully before placing your order.

Exchange Policy

We only offer exchange if:

• You receive a damaged item

• You receive the wrong product

You must contact us within 24 hours of delivery with:

• Order number

• Clear pictures

• Parcel opening video

Without opening video, claims will not be accepted.

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No Return Policy

• No returns for change of mind

• No refunds once order is confirmed

• Slight color difference due to lighting is not considered a defect

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Refund Policy

Refunds are only applicable if:

• Item is out of stock after payment

• Order cannot be delivered

Refunds (if approved) will be processed within 5–7 working days via bank transfer / JazzCash / EasyPaisa.

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We reserve the right to refuse any claim that does not meet our policy conditions.